Privacy Policy & Cookies

ServiceTick Ltd is committed to protecting the privacy of its clients’ data as well as the data collected about its clients customers and web visitors. This section of the web site explains our privacy policy in more detail.

What information do we collect for our own use?

The ServiceTick web site provides information about the company and the products and services we offer.

The website includes a newsletter registration form. Any visitor to our website can use this form to provide an email address so we can inform them via email about our products and services. Every email newsletter sent by ServiceTick provides the facility for the recipient to opt-out of future email newsletters.

Our site also includes a contact form through which prospects can contact us to request further information and arrange a demonstration of our products and service. We ask for some personal information in the contact form so that we can understand and respond appropriately to that request.

Surveys

From time to time, we may invite visitors to participate in a survey. Participation is entirely optional and any information we collect is only used to improve the products and services we offer to our clients.

Website Usage Data

With or without cookies, our website keeps track of usage data, such as the source address that the page request is coming from (your IP address, domain name), date and time of the page request, the referring website (if any) and other parameters in the URL (for example search criteria).

We use this data to give us a better understanding of how visitors use our website. This information is stored and is used for aggregated and statistical reporting.

Cookies

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

  • Necessary - Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Preferences - Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
  • Statistics - Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
  • Marketing - Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
  • Unclassified - Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Information Security

We do not share, sell, rent or exchange any of the information we collect with any other 3rd party organisation.

We have a defined set of information security policies that govern and control the way in which the data we collect is stored and managed. Our information security policies include controls against unauthorised access to the data we have collected from our website.

What information do we collect for our clients?

ServiceTick provides solutions that let our clients gather feedback from their customers across different service channels including websites, email, SMS and call centres. We collect feedback using structured surveys and questionnaires and these are used for a variety of purposes by our clients including:

  • Understanding the service experiences delivered to their customers when transacting with their call centre, website or branch office
  • Identifying opportunities to improve their products and services
  • Identifying situations where customers are dissatisfied with their product and services and providing information that lets them respond to customers with support and assistance
  • Identifying situations where their customers have failed to complete an online transaction and providing information that lets them offer service assistance to their customers to complete transactions
  • Fulfilling legal or industry regulations such as the UK Financial Services’ Treating Customers Fairly initiative.

ServiceTick will use a cookie for online surveys created for clients to store details of the last time the client’s customer was invited to participate in a survey. No personal information will be stored within the cookie set by ServiceTick.

All of the information collected by ServiceTick for our clients is gathered securely using 256-bit SSL encryption.

The information collected is stored and managed within our secure infrastructure which includes physical, hardware and software-based security controls. Our secure infrastructure is located within the European Union. Access to the information we collect is carefully controlled and restricted to authorised individuals only.

Our clients have access to the information collected from their customers only via ServiceTick.

Client access to the data gathered by ServiceTick is restricted to defined, individual user accounts through our web-based reporting console.

Client access to our reporting console is under 256-bit SSL encryption.

We do not share, sell, rent or exchange any of the information we collect with any other 3rd party organisation.

Regulation

ServiceTick Limited is registered with the UK Information Commissioner. Further details on the UK Data Protection Act can be found at the website for Information Commissioner’s Office.

Find out more

Please contact info@servicetick.com if you have any specific questions related to our privacy policy or wish to find out more general information.

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