Customer recovery

Low scores and keywords in surveys can be used to trigger Email alerts directed to specified individuals in your company, whether that be a Team Manager or a dedicated recovery team.


By responding to these with a customer recovery initiative you can reduce complaints, create advocates and win back business.

Key features include:

Team Managers

Team managers can receive email notifications following on from poorly rated customer interaction with a member of their team.

Recovery teams

Recovery teams can receive alerts moments after a negative interaction and as such can reengage with the customer promptly.

Workflow

Our platform provides tools to track action off the back on alerts, thus providing visibility to everyone who has access to that data.

Custom logic

Alerts are triggered based on our rules engines. Receive alerts when specific questions (or group of questions) provide specific scores or when customers mention key phrases.
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