Customer Feedback Tools

ServiceTick measure NPS & CSAT. Create & send surveys. Analyse feedback. Start your FREE ServiceTick plan today!

Our Customer Feedback Tool features

  • Create your own surveys - customisable design, range of question types, intuitive editing and mobile-optimised.
  • View your results – easy to use online dashboards that highlight scores, trend data and summarise KPIs.
  • Website launching via our tag – surveys can be launched on your website by mouse-click, screen tap on specific site features, web page loads, clicks into a feedback button.
  • Email - branded Email surveys sent to your customers inviting them to provide feedback.
  • Range of configuration options - delayed Launch; IP address restrictions; repeat launching restrictions; random selection - only a sample of users are surveyed.
  • Alerting - low numeric responses or keywords (disappointed, complaint, Ombudsman) will trigger an email alert that will be sent to designated individuals
  • Survey logic - allows multiple routes through a survey based on the answers provided by the customer
  • Safe & secure - All data captured under SSL encryption and stored in our secure hosting environment.

Plans & pricing

We have 3 plans. You can start the Free plan today. No credit card required.

Free Standard Enterprise
Pricing $0 $50pm On request
Monthly survey responses 100 1,000 Unlimited
Email surveys
Alerts & other channels

About us

Over 10 years of experience providing customer measurement tools to some of the world's largest brands.

In 2014 ServiceTick was named as one of Deloitte Technology UK Fast 50 and Deloitte Technology EMEA Fast 500. In 2015 the company was included in The Sunday Times TechTrack 100.

  • Part 1
  • Free
  • forever
  • Part 3
  • Our Free plan includes...
  • KPI reporting
  • Configurable Website launching via ServiceTick tag
  • Question logic / survey routing.