When your job is all about identifying the underlying issues that face your business, and uncovering the nuggets that will improve your offering, you need a really good way of collecting customer feedback. You’ll also need powerful tools to help you identify what’s really going on, and the ability to feed the data into your other data systems. We can provide all of this for you.
We can guide you through the process of creating your survey programme, with advice on what to ask, how often to ask it, which channels to use and the best way to apply the insight you receive. We can also help you benchmark your service against competitors (and non-sectoral equivalents) and even offer a tie-in with the SessionCam tool which will allow you to see exactly what visitors to your website were doing before they gave you the feedback they provided.
You will almost certainly want the Pro or Enterprise plan, depending on the size of your organisation and the complexity of your operation. Drop us a line and we’ll be more than happy to discuss the best way (and best price) to get what you need. In the meantime you can sign up for the Free plan, and see how easy it is to create surveys and the kind of data dashboard you might expect to see.