White papers & Case studies

White papers

  • WHAT'S IN A NUMBER? - Customer feedback metrics - what influences them (and what doesn’t), how best they can be applied and how to get the most from NPS, CSAT and Effort.
  • MAD MEN - What Mad Men can teach us about generating value from customer feedback
  • AGENT PERFORMANCE - Best practice for using customer feedback to create a robust framework for measuring, managing and rewarding agent performance in the contact centre.

Case studies

  • KENT RELIANCE - How Kent Reliance used ServiceTick’s 'listening framework' to transform the company.
  • Part 1
  • Free
  • forever
  • Part 3
  • Our Free plan includes...
  • KPI reporting
  • Configurable Website launching via ServiceTick tag
  • Question logic / survey routing.