Product & services
What is VOC?
Self service tools
White papers and Case studies
White papers & Case studies
WHAT'S IN A NUMBER?
- Customer feedback metrics - what influences them (and what doesn’t), how best they can be applied and how to get the most from NPS, CSAT and Effort.
- What Mad Men can teach us about generating value from customer feedback
- Best practice for using customer feedback to create a robust framework for measuring, managing and rewarding agent performance in the contact centre.
WHY CUSTOMER EXPERIENCE HAS BECOME THE PRIMARY BATTLEGROUND FOR BRANDS
- How we have moved from an Age of Information to an Age of Experience in which the traditional four Ps of marketing have given way to drivers of brand differentiation.
- Supporting culture change in one of the UK's top insurance companies.
- How Kent Reliance used ServiceTick’s 'listening framework' to transform the company.
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