News

This is the third in our series of blogs that explore how to make even more of your customer feedback. Last week we looked at how our new webhook capability means customer feedback can automatically be posted to TV dashboards using ServiceTick & Geckoboard. This week we describe how to automatical...

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This is the second in a series of blogs that explore how to make even more of your customer feedback. Last week we looked at how our new web-hook capability means customer feedback can automatically be posted to social media using ServiceTick & Buffer. This week we describe how you can bring fee...

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Two weeks ago we announced a new web-hook capability that allows clients to link their ServiceTick customer feedback with over 750 different SaaS business management providers through Zapier. Over the course of the next couple of months we'll be explaining in a series of 'how to' blogs some of the...

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The 2017 edition of Edelman’s Barometer of Trust makes sobering reading for anyone in business: the UK’s level of trust in business is at a record low; the credibility of CEOs has plummeted by 12 points in the last year; and people are three times more likely to believe leaked documents than compa...

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In previous blogs I've quoted renowned adman Bill Bernbach and I make no apologies for doing so again. He once said,

“Logic and over-analysis can immobilize and sterilize an idea. It’s like love – the more you analyse it the faster it disappears.”

Anyone involved in customer experience will know...

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