News

Over the course of the next couple of weeks, we’ll be posting a series of blogs that look at the crucial role that employees play in delivering great customer experience.

Until recently corporate strategy was based on the principle that, of the three primary stakeholders in a business, the shareho...

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Until recently corporate strategy was dominated by the belief that shareholders should take precedence over customers, and employees (if they were considered at all) came last in the pecking order. There were some notable dissenters to this rule, not least Herb Kelleher the former CEO of SouthWest A...

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Towergate Insurance has announced a new partnership with ServiceTick, the leading customer feedback platform for the UK insurance industry. The platform has already launched with Towergate, and sister brands, Insure4CarHire and Simple Landlords will follow over the next few months. ServiceTick alrea...

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Many companies have implemented Voice of the Customer programmes that deliver structured feedback about what their customers are thinking. However, it’s often the unstructured feedback they share on social media that is more revealing about customers’ perceptions of a brand. That’s why we’re delight...

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We’re delighted to announce the launch of a new 'Voice of the Employee' proposition, designed specifically for HR professionals and Team/Department managers.

We have drawn on our extensive experience of Voice of the Customer projects to create our 'Voice of the Employee' programme that delivers ac...

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