News

In the past 30 years we have seen a seismic shift in the way brands build lasting relationships with their customers. Jerome McCarthy’s marketing mix of Product, Promotion, Price, and Place has been undermined by technological advances to the point where it has had to be expanded to 7 Ps. Today’s co...

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“Never make predictions; especially about the future”

Casey Stengel, one-time manager of the New York Yankees baseball team offered many a wise word including this judgement on predicting the future. But we are all creatures of habit, particularly in the world of business; and so, at the start of...

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ServiceTick is pleased to announce an enhanced two-way integration with SessionCam, a leading innovator and provider of intelligent website optimization solutions.

The original integration between ServiceTick and Sessioncam meant that, where feedback to a web survey had been provided, clients co...

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“'Twas the night before Christmas and all through the house not a creature was stirring, not even a mouse. The stockings were hung by the chimney with care In hopes that St Nicholas soon would be there.”

An idyllic view of Christmas and one that, were it left entirely to Mr Claus, would be a univ...

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One of ServiceTick’s longest-standing clients, Endsleigh Insurance, has won Gold for ‘Best Deployment of Customer Insight’ at the European Contact Centre and Customer Service Awards (the longest established awards in Europe recognising organisations that are leading the way in delivering exceptional...

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