We are delighted to announce the launch of new, flexible APIs that create even more opportunities for gathering feedback efficiently and generating insight from customer feedback.
APIs allow different software programs to connect to each other, enabling the exchange of information (such as survey or customer data) or requests for action (such as triggering a survey). Think of an API like two bits of Lego - if the body of the bricks are individual pieces of software, then the API is the equivalent of the studs and slots that allow them to connect to each other and create structures that are infinitely more exciting than a block of coloured plastic.
Our APIs offer a host of new ways to manage and interrogate customer feedback. For example you can:
In the coming weeks we will be publishing ‘how to’ blog posts that highlight the value you can unlock by using our APIs. In the meantime if you have any questions and if you want to find out more about our integration options (or about any one of the 750 ways we can help you make more of ServiceTick) please call your usual ServiceTick contact or me on 01603 618326. I look forward to hearing from you.