One of the primary reasons why VoC programmes do not succeed is the failure to engage employees in the process. So we’re delighted to announce the launch of our new ‘Badges and Leaderboards’ capability designed to boost employee engagement.
The ‘Badges and Leaderboards’ features lets ServiceTick users create a recognition and reward programme for their own employees that will boost engagement and incentivise great customer service. You choose what behaviours you recognise and reward with badges. These badges can reflect levels of interaction with the console or achievements in terms of customer feedback scores.
All you have to do is decide how the badges can be earned and what rewards you want to offer. The ServiceTick team will then configure your dashboard and deliver the training you need.
Staff automatically earn badges based on what customers are saying and their engagement with the ServiceTick platform
Set your staff the goal of collecting them all!
...and see how they rank against their peers
Check your team’s performance by tracking which badges have been achieved
...and award badges on an adhoc basis for special occasions or good performance
These new features are all within your control. You can pick and choose which badges you would like to use, or we can create bespoke ones that are complementary to your teams and internal culture.
If you would like to find out more about these new features or discuss their implementation, please contact your usual account team! Or if you're new to ServiceTick contact Kate on firstname.lastname@example.org / 07968819147.