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Infographic: Survey response rates 2018

We are often asked what response rates should be expected when surveying customers through different channels and touchpoints. The infographic below outlines the average response rates our clients have received via Phone, SMS, Email and Web surveys. These response rates are what we expect as a norm – but we have seen higher…and lower. For more information get in touch 01603 618326.

Survey response rates infographic

 

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