News

At ServiceTick we take pride in providing enterprise-level customer experience solutions to some of the most trusted brands in the UK.

We believe customer feedback can be used as the fuel that powers internal business improvements and external customer processes. Due to this, we’ve created a rang...

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In this sixth show in the ServiceTalk podcast, Technology and Innovation Director Paul O'Brien and Head of Product Paul Middlege talk to Davies Group CEO Dan Saulter about what Davies does and how it does it, how ServiceTick fits into the group and what impact technology will have on the group's fut...

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We live in the 'Age of experience', where over half of all consumers are willing to pay more for a guaranteed good experience and almost 80% want brands to demonstrate they care before considering a purchase. As such, it is vital that all businesses measure and act on how their customers feel abou...

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In this fifth show in the ServiceTalk podcast, Technology and Innovation Director Paul O'Brien and Head of Product Paul Middlege unveils 'Servicetick Emotion Score' ('SES', pronounced 'sĕz'), to help you understand how your customers feel about your business. You can keep track of the latest from ou...

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It's now nearly fifteen years since NPS was first proposed as a measure for customer advocacy; yet one of the questions we are still asked most often is why it could not be made more obvious in a survey that only scores of 9 or 10 should count as a promoter. 

What characterises NPS (and CSAT and E...

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