News

Companies of all shapes and sizes frequently have strategic initiatives to reward and recognise top-performing staff members on a formalised and ad-hoc basis. However, genuine employee success often comes from those little moments of triumph that can often go overlooked.

We are delighted to announ...

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Building brand reputation and trust by delivering on promises

Each year Interbrand, Forbes and Brand Finance publish a list of the strongest brands in the world. Although never in quite the same order the same brands pop up in the top ten of all three lists - Apple, Google, Coca Cola, Amazon, Disn...

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Leadership: Championing customer service in the boardroom

Each year Jeff Bezos writes a letter to Amazon's customers, employees and shareholders. Part 'thank you' letter, part encouragement to shareholders it's mainly a new chapter to the Jeff Bezos guide to running a successful business.

With e...

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Recognition: Celebrate your customer service heroes

The renowned psychologist Abraham Mazlow's placed ‘Self-esteem’ (the concern with getting recognition, status, importance, and respect from others) above the needs for social belonging and safety, giving credence to Dale Carnegie’s view that: "P...

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Capability & Skills: Identifying and nurturing customer service skills in your organisation

The landscape of customer feedback has changed dramatically over the last five years. New technologies have revolutionised the way we gather customer comment, making the process more immediate and insight m...

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