News

Many companies have implemented Voice of the Customer programmes that deliver structured feedback about what their customers are thinking. However, it’s often the unstructured feedback they share on social media that is more revealing about customers’ perceptions of a brand. That’s why we’re delight...

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We’re delighted to announce the launch of a new 'Voice of the Employee' proposition, designed specifically for HR professionals and Team/Department managers.

We have drawn on our extensive experience of Voice of the Customer projects to create our 'Voice of the Employee' programme that delivers ac...

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One of the primary reasons why VoC programmes do not succeed is the failure to engage employees in the process. So we’re delighted to announce the launch of our new ‘Badges and Leaderboards’ capability designed to boost employee engagement.

The ‘Badges and Leaderboards’ features lets ServiceTick use...

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We’re delighted to announce the launch of a new feature in the ServiceTick console.

‘Click Through’ has been designed to take you straight to the heart of your insights in one simple click.

                                                                                                         ...

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Investment and pensions products are typically of high value and come with a huge emotional attachment for the customer. Investing for the future or managing retirement savings are often ‘once in a lifetime’ decisions which involve significant levels of trust.

However, the opportunity for provider...

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