IVR surveysIn-bound and outbound automated telephone surveys; real-time voice-to-text transcription and audio capture; ‘red flag’ alerts for low scores and negative keywords; customer data linked to response
Email surveyscustom design; variable survey logic; ‘red flag’ alerts for low scores and negative keywords; customer data linked to response
SMS surveysreal-time response; SMS ‘in and out’ solution or SMS with embedded link to online survey; customer data linked to response
While our main activity is to gather feedback, our main purpose is to ensure that the insight generated leads to a return on investment. Our consultancy services have helped clients: demonstrate the business value of an improved NPS score; identify how to reduce the customer struggle; target training resource where it is most needed; improve product propositions; embed a brand ideology across the organisation.
Each year Interbrand, Forbes and Brand Finance publish a list of the strongest brands in the worldMore
Brands will succeed because they have: a core ideology; strong leadership; engaged employees; and a customer-centric culture.More