ServiceTick was last night named as one of the Everline Future 50, the definitive analysis of game-changing new British businesses.
2013 has been a bumper year for ServiceTick with business growing strongly on the back of increased interest in capturing ‘voice of the customer’ feedback.
I have regular debates with our clients about scoring scales which can vary significantly from survey to survey and even within survey.
We’re delighted to announce that our very own Paul Yallop has been invited to join the judging panel for this year’s UK Customer Experience awards.
I’m often asked if feedback from part completed surveys should be included in the overall reporting sample and my answer is always ‘half a loaf is better than none’.
In any IVR survey there is a natural decay rate as respondents drop out of the process.