I have regular debates with our clients about scoring scales which can vary significantly from survey to survey and even within survey.
We’re delighted to announce that our very own Paul Yallop has been invited to join the judging panel for this year’s UK Customer Experience awards.
I’m often asked if feedback from part completed surveys should be included in the overall reporting sample and my answer is always ‘half a loaf is better than none’.
In any IVR survey there is a natural decay rate as respondents drop out of the process.
We are often asked whether there is a ‘best time’ to send out a survey (by ‘best’ I understand clients to mean a time that is more likely to result in response).
Welcome to the first in a series of blogs that will seek to identify ways in which you can achieve better response rates from your feedback surveys.