ServiceTick has been named in the first “Tech Nation” report that provides a comprehensive analysis of the clusters that are powering the UK’s digital economy.
The landscape of customer feedback has changed dramatically over the last five years.
In previous blogs I’ve offered my thoughts on how best to use Voice of the Customer feedback to create a robust framework for agent reward and remuneration.
Voice of the Customer is an extraordinarily powerful tool for managing service performance, improving process and even changing the culture of an organisation.
ServiceTick ranked the 288th fastest growing technology company in the Deloitte Technology Fast 500 EMEA 2014.
In an earlier blog I explored the five compelling reasons why customer feedback is a sound basis for measuring and managing agent performance.