This is the week that ServiceTick celebrates its 8th birthday.
To support our future growth and expansion, we have just taken on a second Norwich office which will provide the main base of operations for our ServiceTick team.
ServiceTick has been named in the first “Tech Nation” report that provides a comprehensive analysis of the clusters that are powering the UK’s digital economy.
The landscape of customer feedback has changed dramatically over the last five years.
In previous blogs I’ve offered my thoughts on how best to use Voice of the Customer feedback to create a robust framework for agent reward and remuneration.
Voice of the Customer is an extraordinarily powerful tool for managing service performance, improving process and even changing the culture of an organisation.