Consumer champion Which?
The ServiceTick team enjoyed a day out at the UK’s premier Customer Experience awards yesterday.
Business is increasingly focused on using customer feedback to improve customer experience.
We pride ourselves on delivering a first rate support service to our customers.
I started this series of blogs by asserting that feedback is about more than just the numbers and I’ve identified over the past few weeks how you can get more from your customer surveys.
‘Big data’ is a term much used these days and there is no denying that brands have access to unparalleled amounts of information about their customers; but does this make the insight they generate any better?