ServiceTick is fully supported by our dedicated team
You will be assigned with a dedicated Account Manager within our company to provide a single point of contact with our organisation. Your Account Manager will be responsible for setting up your account, making sure ServiceTick is implemented correctly to meet your needs and requirements and providing training on the use of product and the web based reporting console for each of the features you require.
On an on-going basis, your Account Manager will remain in touch with you to ensure ServiceTick remains effective for your organisation and to provide advice and guidance on how to gain the most value from your use of the product.
Need technical help?
We can also provide technical help and assistance to make sure the implementation of our solution is correct and to resolve any specific issues that may be identified.
Online Helpdesk and Forum
In addition to our telephone and email based support processes, existing clients have access to our online helpdesk and support forums. The helpdesk allows individual support requests to be raised as separate tickets which are then prioritised and tracked to resolution. Updates on a ticket are automatically sent to the requestor via email and available to view on the helpdesk system. The support forums provide an online knowledge repository by which common questions and answers are documented.
Questions
If you have any questions on any aspect of ServiceTick, please email our
support team.
who are available to help.