Web feedback
ServiceTick can deliver customer feedback from all your web customers and prospects. ServiceTick has delivered response rates of more than 50%, significantly higher than traditional survey methodologies
Contact centre feedback
ServiceTick IVR surveys monitor the performance of telephone operations and can be used to monitor and compare performance at an individual, team or location level. This allows top agent performance to be understood and cloned across the organisation.
Other customer feedback
ServiceTick technologies can also be applied ad-hoc or in a branch environment providing companies with a full 360 degree perspective on what customers really think about them. Results can be integrated with feedback from web and IVR surveys.