ServiceTick is used for gathering instant, actionable feedback by leading, enterprise-level brands across different industry sectors.
Our solutions are used to solve common business problems such as:
Supporting business initiatives, change programmes, organisational reporting and industry-specific initiatives
- Supporting organisational-wide, “voice of the customer” programmes
- Meeting sector specific regulatory requirements such as the UK Financial Services’ Treating Customers Fairly initiative
- Collecting company-wide Key Performance Indicators (KPIs) such as a net promoter score
Collecting customer feedback across multiple service channels
- Gathering customer feedback across call centres, web sites, regional branches and retail outlets
Collecting customer feedback using different feedback mechanics
Collecting customer feedback in real-time
- Seeing the results of all customer feedback instantly
Collecting customer feedback cost-effectively
- Reducing the cost of gathering customer feedback in comparison to traditional research methods and techniques
Reporting and sharing customer feedback and results
- Being able to analyse the collected customer feedback in a number of different ways to understand, compare, contrast, benchmark and trend to draw out insight and value
- Providing access to collected customer feedback to anyone in the organisation who needs it
- Reporting the results of collected customer feedback in an easy to understand, web-based dashboard
- Publishing customer feedback on web sites, intranets and call centre wall boards
Improving Call Centre Service Performance
- Monitoring the performance of 3rd party call centres using real customer feedback
- Using customer feedback to analyse the performance of call centre teams, managers and service agents
- Identifying coaching and training needs for individual call centre agents
Identifying and rescuing distressed customers
- Identifying dissatisfied customers based on their feedback and immediately alerting an organisation so that pro-active customer recovery processes can be initiated.
Find out more
Contact our
sales team to find out more about the benefits ServiceTick can deliver for your business.