Published: 01 March 2010
ServiceTick and Harding & Yorke today announced a partnership that will offer clients a new way of managing their customer service offering based on projected profitability scores.
Published: 15 March 2010
The ServiceTick reporting console is used by existing clients to access the feedback we’ve gathered for them from across IVR, web, email and SMS surveys.
Published: 19 March 2010
We were pleased to be able to join a round-table workshop on real-time customer feedback in Edinburgh last night.
Published: 22 March 2010
ServiceTick announced today that its IVR customer feedback solution is being used by an exciting new research programme from Contact Centre Research called Right First Time Contact Centre®.