Published: 08 July 2010
There are many different ways in which you can gather customer feedback using automated IVR surveys. Common approaches tend to involve routing customers to an automated IVR survey immediately after the end of a transaction with a call centre agent.
Published: 26 July 2010
We have run many email surveys for our clients and we are often asked is it better to use an email to link to a web-based survey or ask the first question within the email and use that to link to a web-based survey?