2

Real-time Voice of the Customer insight

Generate immediate and actionable multi-channel customer feedback.

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3

Track and benchmark Effort, NPS and CSAT

Collect customer-focused metrics and benchmark by touchpoint.

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1

Manage and improve agent performance

Use feedback for performance management and rewards.

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4

Enable pro-active customer recovery

Reduce complaints and win-back lost customers.

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Lucky number 8

This is the week that ServiceTick celebrates its 8th birthday.

A new office for ServiceTick

To support our future growth and expansion, we have just taken on a second Norwich office which will provide the main base of operations for our ServiceTick team.

ServiceTick recognised in first report on the clusters powering the UK digital economy

ServiceTick has been named in the first “Tech Nation” report that provides a comprehensive analysis of the clusters that are powering the UK’s digital economy.

New white paper: How voice of the customer can transform performance in the contact centre

The landscape of customer feedback has changed dramatically over the last five years.

6 steps to building a successful Voice of the Customer feedback programme for agent reward and remuneration

In previous blogs I’ve offered my thoughts on how best to use Voice of the Customer feedback to create a robust framework for agent reward and remuneration.