ServiceTick Ranked Number 43 Fastest Growing Technology Company in the UK in the 2014 Deloitte Technology Fast 50
ServiceTick attributes its 600 per cent Revenue Growth to Innovative Technology and growing focus on customer experience.
Last week I sang the praises of IVR surveys as the most effective means of gathering the customer feedback that allows you to measure and manage agent performance.
I’ve written in previous blogs about how different survey types will produce different results.
In my last blog I identified technological advances and a cultural shift away from sales-based incentives as the prime drivers of customer feedback’s growing role in agent performance management programmes.
The landscape of customer feedback has changed dramatically over the last five years.