“ServiceTick allows Aviva to capture wonderful insights from our customers. The feedback we are getting feels more honest. The simplicity of the interaction with the customer gives us the volume of feedback which is exceeding levels compared to other insight programmes, which do not provide the volume and are more expensive. Given the expected cost of deployment, the business case blows apart our current insight programs."
Director of Innovation, Aviva
“Customer satisfaction is paramount in our business. ServiceTick has certainly given us a clearer view of how potential customers are feeling about sales calls and has allowed us to understand what works and what doesn't in these visits.”
Marketing Director, Anglian Group