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Gather immediate Voice of the Customer insight
ServiceTick is the leading solution for IVR, web, email and SMS surveys in the UK. We break down the traditional barriers between web, branch and call centres by generating immediate and actionable multi-channel customer feedback.
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Track and benchmark NPS and customer satisfaction scores
Collect and report company-wide, customer-focused metrics such as Net Promoter and customer satisfaction scores to support business initiatives, change programmes and industry-specific initiatives.
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Use customer feedback to improve agent performance
Review, track and compare performance by call centre team or individual agent. Understand and improve agent performance using real-time customer feedback. Segment feedback by product, process and skill.
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Improve first call resolution and reduce complaints
Improve first call resolution by asking whether customer enquiries have been satisfied. Use our customer recovery solution to alert on question scores and keywords and pro-actively manage negative feedback.
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