IVR surveys | Web Surveys | Email Surveys | ServiceTick

Gather immediate Voice of the Customer insight

ServiceTick is the leading solution for IVR, web, email and SMS surveys in the UK. We break down the traditional barriers between web, branch and call centres by generating immediate and actionable multi-channel customer feedback.

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Track and benchmark NPS and customer satisfaction scores

Collect and report company-wide, customer-focused metrics such as Net Promoter and customer satisfaction scores to support business initiatives, change programmes and industry-specific initiatives.

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Use customer feedback to improve agent performance

Review, track and compare performance by call centre team or individual agent. Understand and improve agent performance using real-time customer feedback. Segment feedback by product, process and skill.

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Improve first call resolution and reduce complaints

Improve first call resolution by asking whether customer enquiries have been satisfied. Use our customer recovery solution to alert on question scores and keywords and pro-actively manage negative feedback.

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Some of our clients:

Latest from the Blog

Scottish Enterprise selects ServiceTick to monitor customer experience

Scottish Enterprise has appointed ServiceTick to gather feedback on its service delivery and help it live up to its customer promise of answering calls promptly and courteously.

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ServiceTick puts the NPS into BGL

Customer feedback specialist, ServiceTick, has been appointed by BGL to monitor and improve brand advocacy scores across all its brands.

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Realising payback from your customer feedback

The landscape of customer feedback has changed dramatically over the last five years. Technology has ushered in new ways of gathering customer insight, making the process more instant, intelligent and insightful.

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At the end of the rainbow – the ultimate feedback dividend

The biggest payout from the feedback maturity dividend comes when feedback operates as the agent of culture change within an organisation.

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